Workshop
信用管理——企业预防及控制风险的利器（广州）
关于企业信用管理，存在着这样一种传说，对于企业来说，客户就是他们的“上帝”，然而“上帝”有时与“魔鬼”往往仅一念之差，为了不让“上帝”变成“魔鬼”，就需要进行信用管理。
本期价值要点：
1. 怎样判断与自己合作的企业可不可靠，有没有实力？
2. 如何判断能否和客户做生意？
3. 客户与企业已签订合同，企业发货，客户欠账不会，企业如何应对？
4. 关于赊销，如何判断赊销对象能否按期及时还款？如何判断该给客户多大的赊销额度还有期限？
5. 信用部门及财务部门如何和销售部门做好沟通及配合？
同行的困惑：
1.常见的信用额度模型有哪些？客户的信用额度是否有一个标准的计算方法？在制定信用额度的同时，是否有一些关键因素需要考虑进去？
2.关于承兑汇票，销售有时候收进的银行承兑汇票都是一些不知名的银行，销售部门觉得难道有钱都不收吗？信用部门以及财务部门觉得有风险，如果到期无法承兑，容易形成坏账，因此和销售部门产生争议，信用部门及财务部门如何和销售部门做好沟通及配合？
分享嘉宾
华夏邓白氏中国 信用商务咨询合伙人
作为中国最早的专业信用咨询机构之一，华夏国际信用集团（简称：华夏信用）于1993年8月在北京创立。经过十余年的快速发展，华夏信用成长为中国知名的商业信息和服务提供商，其董事长兼总裁为曹小宁教授。自2006年华夏邓白氏中国成立以来，曹小宁教授同时担任华夏邓白氏中国董事长至今。
雪梨 副总裁 协同共享企业服务（上海）股份有限公司
Shelley 曾服务于ITW、Veolia、GM等大型世界500强企业，拥有二十多年丰富的财务高层管理经验，并且有独立授课的经验。曾参与世界最大环境工程的项目的招标设计、评审、过程控制、竣工决算、运营流程设计，也曾完成整个工厂的项目投资，从建工厂，到组织结构、财务框架、内控框架搭建，并获得ITW中国所有BU中第一次全部内审3A级别。
议程安排
13:00 签到
13:30 企业信用管理第一阶段：资信调查
1.客户信息的收集及客户的拜访技巧
2.解析客户的信用状况
3.客户实际信用额度的设定
4.客户信用评估体系的建立
5.如何选择，评价信用服务公司
14:45 茶歇
15:00 企业信用管理第二阶段：营业决策
1.如何完善公司信用管理机制，平衡好各方面权限分配
2.在客户授信过程中的关键点和实际操作难点
15:30 企业信用管理第三阶段：跟催阶段
1.客户因各种原因拖欠，企业如何应对
2.与强势客户的沟通技巧
3.承兑汇票的应对策略
4.坏账计提，催收技巧
5.对账体系的建立及执行
6.信用部门和销售部门的沟通及配合
16:15 经验交流，互助及分享
1.信用管理中的关键点和难点的探讨
2.真实案例分享及总结
3.针对实际工作中遇到的问题提问交流
17:00 活动结束
About enterprise credit management, there is a legend: For companies, the customer is their “god”, however, sometimes “god” may change to “devil”. The enterprise need credit management in order to do not let the change happens.
Key point
1. How to judge the client whether it is powerful and reliable?
2. How to judge whether can do business with customers?
3. Customer has signed a contract with the enterprise, the enterprise how to deal with the client debt to repay when the customer do the delivery?
4. About the credit, how to determine credit object can timely payments on schedule? How to determine the quantity about the credit limit and the term to the customer?
5. How the credit departments communicate and cooperate with financial department and sales department?
Peer case
1. What are the common credit models? Whether customer credit limit has a standard method to calculate? In formulating the credit, do you have some of the key factors to consider in?
2. About the acceptance of draft, sales sometimes get the acceptance comes from unknown bank, sales department think it’s ok, but credit department and finance department feel it has risk, therefore there comes an argument with sales department. How the credit departments communicate and cooperate with financial department and sales department?
Speaker
Huaxia Credit Business consulting director
Huaxia Credit, founded in August 1993, is one of the first credit bureaus in China. Over the past decade, the company has rapidly grown into a domestically renowned provider of business information and services.
Depending on its high-end information technologies, experienced professional team and extensive cooperating and reporting networks throughout China and the world, Huaxia Credit provides business credit reporting, consumer credit reporting and other services to businesses, credit insurance companies, multinationals, commercial banks and government departments in and out of China. The successful participation in the construction of pilot local credit systems in Zhongguancun, Taizhou and Chongqing, further cemented such partnerships between. Huaxia Credit, relevant government entities and financial institutions
Shelley Liu, Vice President, China Executive Finance Council
Over 20 years experience in Finance, Custom, Tax, Treasury, Customer service, Logistic, Insurance, Legal, project management and IT business, serviced as ITW, VEOLIA,GM of Fortune Global 500 enterprises
Agenda
13:00 Sign
13:30 The first phase of enterprise credit management: Credit investigation
1. The collection of customer information and the skills of customer visit.
2. Resolve customer credit conditions
3. The set of clients of the actual credit limit
4. The establishment of customer credit evaluation system
5. How to select, evaluate credit Service Company?
14:45 Tea Break
15:00 Enterprise credit management in the second stage: Business decisions
1. How to improve the credit management mechanism?
2. The key point in the process of customer credit and practical difficulties.
15:30 The third stage of enterprise credit management: Requesting a Pavment
1. The enterprise how to deal with the customer defaults for various reasons.
2. Communication skills with strong customers
3. Acceptance of coping strategies
4. The bad debt provision, Arrears skills
5. Set up and implement of the reconciliation system
6. Communication and coordination with the credit department and sales department
16:15 Experience exchange, mutual assistance and sharing
1. Key points and difficulties in the credit management
2. Share and summary the real case
3. Aimed at the problems in the actual questions
17:00 End
关联资料
F-Council以往举办关于信用管理相关的活动
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